Gift Cards

Gift cards are a built-in Medusa product type. They work like store credit: a customer purchases a gift card, receives a unique code by email, and redeems it at checkout. The discount is applied automatically — no coupon setup required.

How gift cards work

Creating a gift card

Go to Products → Gift Cards and click Create gift card.

Denominations

Each denomination becomes a variant. Add as many as you like:

Thumbnail and description

Upload a gift card design image and write a description — this is what appears on the product page. Keep it short and inviting: "Send a gift they'll love. Redeemable on anything in the store."

No inventory tracking

Gift cards never require inventory management. Medusa does not track stock for gift cards — they are always available.

Managing issued gift cards

Go to Products → Gift Cards and select the Issued Gift Cards tab to see every code that has been created, along with:

• The original order it came from
• The starting balance
• The remaining balance
• Whether it has been used or is still active

Manually creating a gift card code

You can issue gift card codes without a purchase — useful for:

• Goodwill gestures after a bad experience
• Employee benefits
• Contest prizes

Click + Create manually, enter the value, and optionally set an expiry date. The code is generated immediately and you can copy it to send directly.

Disabling a gift card code

To prevent a specific code from being used (e.g. suspected fraud), open the issued gift card and toggle it to Disabled. The balance is preserved in case you re-enable it later.

Gift cards and promotions

Gift cards and promotions stack by default. A customer can apply both a discount code and a gift card in the same checkout. If you want to prevent this, configure your promotions with the Cannot be combined restriction.